Engaging Our Community - Mock-ups of Patient Spaces
Throughout June, 2016 more than 250 patients, families, employees, physicians and volunteers visited the Design Lab to critique full-scale, cardboard mock-ups of patient spaces for the new hospital. “Mock-ups are a great opportunity for hospital users to provide invaluable input because it’s tangible,” says Shelley Ditty, Vice-President of Planning and Development. “Everyone has different perspectives, knowledge and experiences critical to helping us design a hospital that will truly improve the patient experience.” The mock-ups consist of a single and double room, exam room and communication centre (nursing station). Created by a group of patients, staff and physicians, the mock-ups considered design elements that would meet patient care needs, comfort and safety, as well as staff requirements to meet healthcare standards like infection control and emerging technologies. The West Park community was then invited to help refine the spaces. Visitors were given a marker and sticky-notes to post their comments on how the space could be better. Campus Development will carefully catalogue all the comments. Depending on the suggestion, they will be further explored, brought forth to the corresponding person or groups responsible for consideration, and incorporated into the design documents as appropriate. “It was wonderful to be able to visualize our home in the future,” says Paul Feldman, a patient who has lived at West Park for two years. “It had all the comforts of home.” Since planning and design meetings started in October 2014, West Park has engaged more than 450 patients, staff, family members and volunteers totaling more than 700 hours of formal meetings, workshops and open houses. Keeping in mind that many of the same individuals participate in multiple meetings, collectively West Park has logged thousands of hours towards engaging users in the planning process.